Bansko.apartments
Operated by: MIR Ltd. („ЕМ АЙ АР“ ЕООД)
Company Registration Number (UIC): 203926667
VAT Number: BG203926667
Registered Address: 16 Peta Street, Banya, Razlog Municipality, Bulgaria
Website: https://www.bansko.apartments
Last updated: 11 November 2026
1. General Provisions
These Terms & Conditions govern accommodation reservations and stays arranged through Bansko.apartments, operated by MIR Ltd. („ЕМ АЙ АР“ ЕООД), hereinafter referred to as “the Company”.
The Company manages accommodation reservations, guest communication, payments, check-in arrangements and related services for apartments offered through its website.
By making a reservation, guests agree to the booking-specific conditions communicated before confirmation and to these Terms & Conditions, subject to applicable law.
2. Reservations and Booking Confirmation
Accommodation availability, prices, minimum stays and booking conditions may vary depending on the apartment, season and dates selected.
Before payment, guests will receive reservation information specifying the apartment, accommodation dates, total price, payment schedule and applicable cancellation conditions.
A reservation becomes confirmed when the Company expressly confirms it in writing and any required advance payment has been received, unless otherwise agreed.
Guests are responsible for providing accurate contact and reservation information.
3. Prices and Payments
Accommodation prices are stated in euros (EUR), unless otherwise expressly indicated.
Depending on the individual booking arrangements, guests may be required to:
- Pay the full accommodation price in advance.
- Make a partial advance payment, with the remaining balance payable upon arrival.
- Follow other payment arrangements expressly agreed with the Company.
Payment conditions depend on the apartment, season and individual agreement.
Where available, guests may receive a secure payment link containing their reservation information and payment instructions.
Any additional mandatory charges will be disclosed before the reservation is confirmed.
4. Cancellation and Refunds
Cancellation conditions vary depending on the apartment, season and individual booking arrangements.
The applicable cancellation policy will be communicated to the guest before the reservation is confirmed.
Some reservations may require a non-refundable advance payment or full non-refundable prepayment.
Where non-refundable conditions have been expressly accepted, the Company may retain the agreed amount if the guest cancels the reservation, subject to applicable law.
Where refundable conditions apply, refunds will be processed according to the agreed cancellation policy.
Nothing in these Terms excludes the guest’s mandatory statutory rights.
5. No-Show Policy
If a guest fails to arrive on the scheduled check-in date without prior notification, the reservation may be treated as a no-show.
The Company may retain the advance payment or full prepaid accommodation amount in accordance with the cancellation and no-show conditions accepted before booking confirmation.
The treatment of any remaining reserved nights will depend on the agreed booking conditions and any communication with the guest.
6. Late Arrival
Guests may arrive later than their scheduled check-in date.
Guests must notify the Company of their revised expected arrival time as soon as reasonably possible.
Unused nights resulting from voluntary late arrival are non-refundable under the agreed booking conditions, subject to applicable law.
The original check-out date remains unchanged unless an extension is separately confirmed.
7. Early Departure
If a guest voluntarily leaves before the scheduled departure date, no refund will be provided for unused nights under the agreed booking conditions, subject to applicable law.
Early departure does not release the guest from outstanding payment obligations under the confirmed reservation.
This provision does not affect statutory remedies where the accommodation is not provided as agreed.
8. Extension of Stay
Extensions are subject to apartment availability and prior confirmation by the Company.
Additional nights are charged at the applicable rate for the requested dates, which may differ from the original booking price.
Extensions are not guaranteed until expressly confirmed.
9. Check-In
Standard check-in begins at 15:00 (3:00 PM).
Guests must inform the Company of their estimated arrival time in advance and notify the Company if that time changes.
Guests requesting early check-in must provide their preferred arrival time in advance.
Early check-in is subject to availability, cleaning arrangements and Company approval.
Depending on the circumstances, early check-in may be free of charge or subject to an additional fee agreed with the guest before approval.
10. Check-Out and Late Departure
Standard check-out is no later than 10:00 AM.
Guests are kindly requested to inform the Company of their expected departure time to facilitate cleaning arrangements.
Remaining in the apartment after 10:00 AM requires prior explicit approval from the Company.
Guests requesting late check-out must specify their intended departure time.
Approved late check-out will generally be charged at 50% of the applicable nightly accommodation rate.
For departures late in the evening, a charge equivalent to a full night’s accommodation may apply.
The exact charge and permitted departure time must be agreed before late check-out is approved.
Late check-out may be refused where the apartment is unavailable.
11. Guest Identification and Registration
Guests must provide the identification information required by applicable Bulgarian accommodation and tourism legislation.
Valid identity documents may be requested at check-in for lawful guest registration, including registration through the Unified Tourist Information System (ESTI).
Personal information will be processed in accordance with applicable data protection legislation and the Company’s Privacy Policy.
12. Accommodation of Minors
Guests under 18 may stay when accompanied by a parent, legal guardian or appropriately authorised adult.
Where applicable, the Company may request parental or guardian consent and supporting documentation.
The accompanying adult is responsible for supervising the minor during the stay.
13. Number of Guests and Additional Guests
The number of overnight guests must correspond to the confirmed reservation.
Additional guests require prior approval and may be accommodated for an additional charge agreed in advance.
The maximum permitted occupancy of the apartment must never be exceeded.
All overnight guests must complete any legally required registration.
14. Daytime Visitors
Daytime visitors are permitted provided they respect the building regulations, safety requirements, quiet hours and apartment occupancy limits.
The registered guest is responsible for ensuring that visitors comply with the house rules.
Visitors may not remain overnight without prior approval and any required registration.
15. Building Rules, Noise and Conduct
Guests must comply with applicable laws, building regulations, internal rules and quiet hours.
Parties, excessive noise, disruptive behaviour and activities disturbing neighbours or other residents are prohibited.
Serious violations or repeated breaches after warning may result in termination of the accommodation agreement, in accordance with applicable law.
Any applicable refunds or compensation will be determined according to the circumstances and legal requirements.
16. Smoking Policy
Smoking is strictly prohibited inside all apartments.
A €150 additional cleaning charge may apply where smoking has occurred and extraordinary cleaning, odour removal or textile treatment is required.
Any additional proven damage may be assessed separately.
Charges must be reasonable, justified and consistent with applicable consumer protection law.
17. Pets
Pet policies may differ between apartments.
Guests must check the specific apartment’s pet conditions before confirming their reservation.
Pets are permitted only where allowed under the applicable apartment rules and any conditions agreed in advance.
18. Security Deposit
A refundable security deposit is required for all apartments.
The amount varies depending on the apartment and will be disclosed before the reservation is confirmed.
Depending on the arrangements, the deposit may be collected in cash at check-in, paid in advance or secured through an authorised payment-card pre-authorisation where supported.
The deposit is separate from the accommodation price.
The deposit will be returned or released after inspection of the apartment, provided no justified deductions are required.
Where a card pre-authorisation is used, the actual release of funds may take additional time depending on the issuing bank and payment provider.
19. Damage, Missing Items and Additional Liability
Guests are responsible for damage caused by them or members of their party, excluding normal wear and tear.
Reasonable and documented costs of repair or replacement may be deducted from the security deposit.
If verified damage costs exceed the security deposit, the Company may request payment of the outstanding amount.
Where technically supported and legally authorised, additional amounts may be collected through a payment-card arrangement for which the guest has provided the necessary prior authorisation.
Payment of the original reservation by card does not itself constitute authorisation for additional card charges.
Damage and replacement charges are described in the separately published House Rules & Damage Charges, which form part of the booking conditions when properly disclosed and accepted.
20. Cleaning and Unwashed Dishes
Guests must leave the apartment in a reasonably clean and tidy condition.
All used dishes, glasses, cutlery and cooking utensils must be washed before check-out.
A €20 additional cleaning charge may apply where used dishes or kitchen utensils are left unwashed and additional cleaning is required.
Excessive dirt or unusual cleaning requirements may result in additional reasonable charges based on the work required.
Normal use and ordinary wear and tear do not justify additional cleaning charges.
21. Waste Disposal
Guests are encouraged, but not required, to dispose of ordinary household waste before departure.
Standard household waste left in the apartment will be removed by cleaning staff without additional charge.
Guests must not leave hazardous or prohibited materials in the apartment.
22. Furniture and Equipment
Guests must use furniture, appliances and equipment carefully and for their intended purposes.
Moving or rearranging heavy furniture, including beds, sofas, wardrobes and cabinets, without prior Company approval is prohibited.
Guests may be responsible for proven damage caused by improper use or unauthorised furniture movement.
23. Windows, Doors, Water and Keys
Before leaving the apartment, guests must close all windows and external doors and securely lock the entrance door.
All water taps and showers must be properly turned off. Running water must not be left unattended.
Keys, access cards and electronic access devices must be returned to the same location from which they were collected, unless alternative instructions are provided.
Guests may be charged reasonable and documented costs for lost or damaged keys, access devices, necessary lock replacement or access-system reprogramming.
24. Heating and Electrical Appliances
Heating, air conditioning and electrical equipment must be used safely and in accordance with their intended purpose.
Guests are not generally required to switch off heating, air conditioning or appliances designed for unattended operation whenever they leave.
Appliances requiring supervision must not be left operating unattended.
Guests must not interfere with electrical installations or safety systems.
25. Fire Safety
Candles, open flames, charcoal grills, barbecues and other open-flame devices are prohibited inside the apartments.
Fire safety equipment must not be disabled, removed or misused.
Guests must immediately report fire hazards and contact emergency services where necessary.
26. Electric Bicycle and Scooter Batteries
Charging batteries for electric bicycles, electric scooters and similar electric vehicles inside apartments is prohibited without prior explicit Company permission.
Damaged, overheating or unsafe batteries must not be stored inside apartments.
Any authorised charging must comply with applicable safety requirements.
27. Reporting Damage and Technical Problems
Guests must notify the Company promptly about damage, missing items, malfunctioning equipment or technical problems discovered on arrival or during their stay.
Urgent issues, including leaks, flooding, electrical hazards or fire risks, must be reported immediately.
Guests are not responsible for pre-existing damage, normal wear and tear or failures not attributable to them.
28. Emergency Access
The Company respects guests’ privacy.
In emergencies involving immediate danger to people or serious property damage, authorised representatives may enter the apartment without prior guest consent where legally permitted and strictly necessary.
The Company will attempt to contact the guest where reasonably possible and will provide notification as soon as practicable.
Non-emergency maintenance access will be arranged with the guest in advance.
29. Subletting and Unauthorised Use
Guests may not sublet, transfer or provide the apartment for accommodation to third parties without prior written approval.
Keys, access cards and entry codes must not be shared with unauthorised persons.
Overnight accommodation of unregistered persons is prohibited.
30. Lost and Forgotten Property
Personal belongings found after departure will generally be kept for up to 30 days.
Guests may arrange collection or delivery.
Courier, packaging and shipping costs are payable by the guest.
Perishable, hazardous or unhygienic items may be disposed of earlier where necessary.
Unclaimed property will be handled in accordance with applicable Bulgarian law.
31. Accommodation Unavailability
If the Company cannot provide the confirmed accommodation, it will inform the guest as soon as reasonably possible.
Where appropriate, the Company may offer suitable alternative accommodation.
If no acceptable alternative can be provided, the guest will be entitled to the applicable refund and any additional remedies required by law.
32. Complaints and Disputes
Guests are encouraged to report accommodation-related concerns promptly so the Company can investigate and seek a reasonable solution.
Complaints may be submitted using the contact details published on Bansko.apartments.
These Terms are governed by applicable Bulgarian law, without prejudice to mandatory consumer protections that may apply.
Disputes will be handled by the competent authorities or courts in accordance with applicable law.
33. Privacy and Personal Data
Personal information is processed for reservation management, accommodation services, guest registration, payment administration and compliance with legal obligations.
Further information is provided in the Company’s Privacy Policy.
34. Changes to These Terms
The Company may update these Terms & Conditions from time to time.
Changes will be published on Bansko.apartments.
Updated terms will not retroactively alter confirmed booking conditions without a valid legal basis or the guest’s agreement.
35. Contact and Company Information
MIR Ltd. („ЕМ АЙ АР“ ЕООД)
Company Registration Number (UIC): 203926667
VAT Number: BG203926667
Registered Address: 16 Peta Street, Banya, Razlog Municipality, Bulgaria
Website: https://www.bansko.apartments
Guests may contact the Company using the contact information published on the website.
Related Policies
- House Rules & Damage Charges
- Privacy Policy
- Cookie Policy