Last updated: 12 November 2026
1. General Provisions
These rules apply to all apartments managed by MIR Ltd. (“ЕМ АЙ АР” ЕООД), operating as Bansko Apartments.
Guests must use the apartments, furniture, appliances and equipment with reasonable care.
Normal wear and tear resulting from proper use is not considered damage and is not subject to compensation.
2. Apartment Rules
- Smoking inside the apartments is prohibited.
- Pets are permitted only where explicitly allowed for the particular apartment.
- Parties, excessive noise and disturbances to other residents are prohibited.
- Guests must respect the maximum occupancy of the apartment.
- Additional overnight guests require prior approval and any legally required registration.
- Intentional damage or improper use of property and equipment is prohibited.
3. Cleaning and Check-out
Guests must leave the apartment in a reasonably clean condition.
All used dishes, glasses, cutlery and kitchen utensils must be washed.
Guests are not required to dispose of ordinary household waste. No additional fee is charged solely for leaving ordinary household waste.
Before departure, guests must close windows and external doors, lock the apartment and return keys and access devices according to the provided instructions. Running water must not be left unattended.
4. Damage and Additional Charges
| Violation or Damage | Charge |
|---|---|
| Unwashed dishes and utensils | €20 |
| Excessive cleaning required | €30–€100 |
| Violation of the no-smoking policy | €150 |
| Broken glass | €2 |
| Broken plate | €2 |
| Damaged or missing towel | €7 |
| Damaged or missing bed linen | €20–€50 |
| Lost key | €20 |
| Lost access chip or card | €20 |
| Lost remote control | €30 |
The listed amounts are published charges. Their application depends on the circumstances, the established violation and applicable law. Normal wear and tear is not chargeable.
Where a lost key or access device requires lock replacement or access-system reprogramming, necessary and documented additional costs may be claimed.
5. Damage to Furniture, Appliances and Other Property
For items whose value varies between apartments, including televisions, refrigerators, washing machines, ovens, air conditioners, mattresses, sofas, tables, chairs and other equipment, compensation is assessed individually.
The assessment takes into account:
- The item’s brand, model and specifications.
- Its age and degree of wear and tear.
- Its condition before the damage occurred.
- The feasibility and cost of repair.
- The current market value of a comparable item of similar age, specifications and condition.
Where repair is economically reasonable, compensation is based on the necessary and documented repair costs.
Where an item is destroyed, lost or cannot be repaired economically, compensation is based on its actual value at the time of the damage, taking depreciation into account.
Guests are not automatically charged the full replacement price of a new item when the damaged item was previously used.
6. Damage Assessment
Bansko Apartments may document damage through photographs, written descriptions, repair quotations, invoices or other appropriate evidence.
Guests will be informed of the identified damage, the amount claimed and the basis for the claim.
Guests are not charged for damage they did not cause and for which they are not legally responsible.
7. Security Deposit
A refundable security deposit is required for all apartments. The amount is disclosed in advance for each reservation.
The deposit may be used to cover justified and documented claims for damage or additional costs, subject to the agreed terms and applicable law.
If the compensation due is less than the deposit, the remaining balance will be refunded.
If documented damage exceeds the deposit, the difference may be claimed through the applicable legal procedures.
8. Relationship with the Terms and Conditions
These rules supplement the Bansko Apartments Terms and Conditions.
Guests must have the opportunity to review them before confirming their reservation and accepting the applicable terms.
9. Contact Information
MIR Ltd. (“ЕМ АЙ АР” ЕООД) — Bansko Apartments
Company Registration Number (UIC): 203926667
Address: 16 Peta Street, Banya, Razlog Municipality, Bulgaria
Email: info@bansko.apartments
Phone: +359 878 433 713
10. Additional Information
Please also review our Terms and Conditions, which govern reservations, payments, check-in, accommodation, and your stay.